Returns & Cancellations

Returns

You have the right to cancel the contract for the purchase of any item within 7 days of delivery under the United Kingdom's Distance Selling Regulations. This applies to all our products.

To return an item to us for a refund just follow these simple steps:

1. Find a copy of your invoice or write a small note with your details. (Please be sure to include your Order Ref number (this can be found on your invoice/delivery note or order confirmation email).

2. In the case of faulty items please provide a full description of the fault.

3. Pack the unused or faulty item and its original packaging securely and send the package, together with the invoice, to the address below:

Our Weigh Returns
181 Triumph Way
Triumph Business Park
Liverpool
L24 9GQ
United Kingdom

For your protection we recommend that you use a Recorded Delivery service. We cannot issue refunds for goods that fail to reach us. Please note that you will be responsible for the cost of returning the goods to us unless we have delivered the item to you in error or the item is faulty.

You will be notified via email when we have processed your refund. This can take up to 5 working days. Please note that we cannot refund the original cost of delivery unless we have delivered the item to you in error or the item is faulty.

 

Cancellations

If you have NOT yet received your confirmation of dispatch email notifying you that your order has been dispatched then you may cancel your order by calling us on 0151 486 2150. Please have your Order Ref number and full details of your order. Please note that you CANNOT cancel your order once it has been dispatched, if you wish to cancel an order that has already been dispatched you will need to return the item(s) to us for a refund in accordance with our Returns policy (see above).

If you have any further questions or concerns about returning a purchase or cancelling an order then please don't hesitate to get in touch.

www.ourweigh.co.uk