Security & Privacy


At we are committed to protecting your privacy and only collect personal information about you lawfully, in accordance with the current UK Data Protection Act.

Your Personal Information

We collect personal information about you in order to process your order effectively and efficiently and to provide you with the best possible service. The type of personal information we collect about you when you shop at includes:

· your name
· your address
· your phone number
· your email address
· your credit or debit card details

We never ask for more information than is necessary or store it for longer than necessary. We never store your credit or debit card details. We never disclose any of your personal information to any third party unless you have given us your explicit consent (although we reserve the right to co-operate with law enforcement agencies and have no legal liability in the case of such disclosures).


We will always keep the information we store about you up to date and accurate. We will always give you the option to opt out of our postal and electronic mailing lists. We will always protect your personal information from unauthorised access. If we intend to transfer your information outside the European Economic Area we will always obtain your consent first.

Our Mailing List

Every e-mail sent contains an 'unsubscribe' link at the bottom, allowing you to quickly and easily remove yourself from our email list. We will not share your email address with anyone else or use it for any other purpose.


A 'cookie' is a file stored by your browser that is used by us to assist the shopping basket part of our website to function properly. We do not use cookies to collect any kind of personal information about you.

Placing Your Order Online

Placing your order online at is completely safe. All credit and debit card transactions conducted through our website are processed by SecureTrading, one of the Internet's leading payment service providers, using 128-bit SSL encryption technology to ensure a completely safe and secure shopping environment for you.

When you place your order online with us you will be taken to our special Protx payment page, which displays the secure padlock icon at the bottom of the browser window, so you will know that you are in a secure area. Your payment details will be securely encrypted and cannot be read or accessed by anyone - and that includes us, we never see or have access to your card details at any time. For your additional security and peace of mind we do not store your card details either.

Paying By Phone

If for any reason you do not feel comfortable about paying for your order online then we are happy to take your credit/debit card details by telephone instead. Please call 0151 486 2150

If you have any further questions or concerns about your privacy then please don't hesitate to get in touch.